Insurance Company Voice AI agent case study

Case

An insurance company deployed a Voice AI Agent to handle policy quotes, renewals, and claim initiations, aiming to reduce call durations and drop-offs.

Introduction

“SecureLife” dealt with lengthy calls—10 to 15 minutes—for simple policy queries, causing a 25% drop-off rate. The company needed to shorten wait times and improve conversion.

Before Implementation

Simple policy matters took 10–15 minutes per call.
25% of callers abandoned the process midway.

After Implementation

40% of new policies are handled in 5–7 minutes via the AI Agent.
Policy renewals are largely automated, saving 30% in call center labor.
Abandonment dropped to 5%, boosting policy conversion.

How It Works

Callers answer coverage questions, and the AI Agent generates a preliminary quote.
Simple claims can also be started automatically.

Conclusion

“SecureLife” streamlined its processes and lowered waiting times, offering a more convenient customer journey. Management highlights that the Voice AI Agent delivered a quick ROI, improving both efficiency and client satisfaction.