Private Medical Clinic Voice AI agent case study

Case

A private medical clinic implemented a Voice AI Agent to handle appointment scheduling and send reminders to patients.

Introduction

“MedicPlus” was overwhelmed by phone calls—up to 30% went unanswered during peak hours. Additionally, about 15% of patients failed to show up for appointments. The clinic sought to reduce missed calls, lower no-show rates, and improve patient satisfaction, all while reducing operational costs.

Before Implementation

30% of inbound calls were missed during busy periods.
15% of patients did not attend their scheduled appointments.

After Implementation

Missed calls dropped to 1%, thanks to the Voice AI Agent’s 24/7 availability.
No-shows decreased to 2% as patients received automated voice reminders.
Staffing costs fell by 20–25%, with fewer receptionists needed for routine scheduling.

How It Works

The Voice AI Agent addresses scheduling queries and confirms appointments.
It calls patients 24 hours prior to their visit to confirm or reschedule if necessary.

Conclusion

By optimizing appointment management and cutting missed calls, “MedicPlus” significantly boosted patient satisfaction. Management states the system paid for itself quickly, and they plan to expand the Voice AI Agent’s capabilities to enhance patient engagement further.