A home services company (plumbing, electrical, small repairs) employed a Voice AI Agent to reduce missed calls and manage technician scheduling more efficiently.
“Fix&Go” was losing up to 40% of calls during peak hours, directly impacting revenue. Schedulers struggled to balance call handling and resource allocation, leading to confusion and missed opportunities. The company desired 24/7 availability and a more streamlined booking system.
40% of potential client calls went unanswered.
Dispatchers used 60% of their time on the phone, juggling appointments manually.
Missed calls fell to 3%, thanks to the AI Agent’s around-the-clock operation.
Dispatchers saved 40% of their time, focusing on field coordination and quality checks.
Company revenue improved by 10–15% due to better lead capture.
The AI Agent greets callers, determines the service needed, checks technician availability, and books appointments.
Emergency calls are automatically routed to on-call specialists.
